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Cancellation/No-Show Policy

Late Appointment Policy

Arriving late to your appointment will decrease the amount of time you have with your provider, which negatively impacts the value of your appointment. Although we aim to complete your entire appointment within the allotted time, tardiness of more than 15 minutes could result in rescheduling. For detailed information on fees, please consult our cancellation policy.

Cancellation/No-Show Policy

At Optimise Wellness & Aesthetics, we have a 24-hour Late-Cancellation/No-Show Policy in place to ensure clients can get in for appointments in a timely manner and to respect our staff’s time. Any appointment that no-shows and/or is cancelled within 24 hours will have the following fee automatically charged to the card on file:

  • Under 45 minutes – $50 (GLP-1 and/or Vitamin injections, Lab Draws, IVs, and Cosmetic follow-up appointments) 

  • Over 45 minutes – $100 (Weight Loss Consultations, Facial, Pellet appointments, Lab Reviews, Wellness Consultations, Collagen P.I.N., Hair Restoration, and Neurotoxin/Filler appointments)

We respect our staff’s time as they are sometimes booked out weeks to months ahead. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow our team at Optimize Wellness & Aesthetics to continue to provide the highest quality service for you and future clients, as well as valuing our team members’ time. By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
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